Shipping policy

Shipping Policy

Last updated: 19 August 2026

UK delivery

KIVAVI currently delivers within the United Kingdom only. This includes England, Scotland, Wales, Northern Ireland, the Channel Islands and the Isle of Man, as well as eligible PO Box and BFPO addresses.

We do not currently offer international delivery.

Free shipping

Standard UK delivery is free on all orders. There is no minimum order value required.

Dispatch times

In-stock orders are normally dispatched within one business day after the order is placed.

Orders placed during weekends or UK bank holidays will normally be processed on the next business day.

Business days are Monday to Friday, excluding UK bank holidays.

Delivery times

Orders are delivered by Royal Mail and normally arrive within two to three business days after dispatch.

Delivery times are estimates rather than guarantees. Delays may occasionally occur because of adverse weather, postal disruption, unusually high demand or other circumstances outside our reasonable control.

Pre-orders

Products available for pre-order will normally have an estimated dispatch time of two to three weeks.

Any pre-order dispatch date is an estimate. We will contact you if there is a significant change to the expected dispatch timeframe.

If your order contains both an in-stock product and a pre-order product, the items may be dispatched together when the pre-order product becomes available.

Order confirmation and dispatch

After placing an order, you will receive an order confirmation at the email address provided during checkout.

We will send a further notification when your order has been dispatched. Tracking information will be provided where it is available for the Royal Mail service used.

Please check your email address carefully when placing your order and review your junk or spam folder if you cannot find your confirmation.

Changing your delivery address

If you need to correct or change your delivery address, contact us as soon as possible at:

info@kivavipadel.com

We will try to update the address if the order has not already been dispatched. Once an order has been dispatched, we cannot guarantee that its delivery address can be changed or that it can be redirected.

Customers are responsible for ensuring that the delivery details entered during checkout are complete and accurate.

Delayed or missing orders

If your order has not arrived within the expected delivery period, please:

Check the tracking information, if provided;
Check whether Royal Mail has left a delivery card or notification;
Check with other members of your household or neighbours;
Confirm that the delivery address on your order is correct; and
Contact us at info@kivavipadel.com if you believe the parcel has been delayed or lost.

Please include your name, order number and delivery address. We will review the delivery information and, where appropriate, raise an investigation with Royal Mail.

Royal Mail may require time to complete its investigation before a parcel can formally be treated as lost.

Damaged parcels

Please inspect your order when it arrives.

If the parcel or product has been damaged during delivery, contact us promptly at:

info@kivavipadel.com

Please include:

Your order number;
A description of the damage;
Clear photographs of the product;
Clear photographs of the external packaging; and
Photographs of any damaged internal packaging.

Please retain the product and all packaging while we assess the matter, as Royal Mail may require them as part of an investigation.

After reviewing the evidence, we will determine the appropriate resolution. Depending on the circumstances, this may include a replacement, refund or other suitable compensation.

Nothing in this policy limits your statutory rights where a product is damaged, defective, not as described or unfit for its intended purpose.

Failed delivery attempts

If Royal Mail is unable to complete delivery, it may:

Attempt delivery again;
Leave the parcel in a safe place;
Deliver it to a neighbour;
Hold it at a local collection point; or
Return it to KIVAVI.

The available options will depend on the delivery service and local arrangements.

If a parcel is returned to us because the delivery address was incorrect, incomplete or the parcel was not collected, we will contact you to discuss the available options.